Dollar General Frequently Asked Questions Customer Care
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FAQ

General Questions

Q. What are your store hours?
Q.Is there a Dollar General store located near me?
Q.Do you accept credit/debit cards at my local Dollar General store?
Q.Do you have a mailing list?
Q.Who do I contact about a returned check?
Q.What is the mailing address for your Customer Service Department?
Q.Who should I contact for information about a contribution request?
Q.What is Dollar General's coupon policy?

Employment Questions

Q.How can I learn about current job openings with Dollar General?
Q.Who do I contact with questions about the Express Hiring process?

Merchandise Questions

Q.Where can I find a Material Safety Data Sheet (MSDS) for a Dollar General product?
Q.Do you offer wholesale pricing or bulk orders?

Real Estate Questions

Q.Are you expanding into my state?
Q.Does Dollar General franchise its stores?
Q.I have a building that would be great for a DG store—whom do I call?
Q.I want to bid on your new building sites—who handles construction?
Q.What are the criteria for a new store?
Q.Who handles store maintenance contracts?

General Questions

Q. What are your store hours?

A. Generally, our store hours are 8 a.m. to 9 p.m. every day. However, store hours may vary by location.
Please contact your local store for further details.
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Q. Is there a Dollar General store located near me?

A. Please use our Dollar General Store Locator to find a store near you.
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Q. Do you accept credit/debit cards at my local Dollar General store?

A. We accept Visa, MasterCard and Discover credit cards, as well as PIN-based debit cards, in all of our stores.
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Q. Do you have a mailing list?

A. Yes, you can receive email announcements about Dollar General promotions, discounts and coupon offers. To do sign-up use the Email link at the top of the page.
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Q. Who do I contact about a returned check?

A. If you wish to speak to a representative about a returned check, please contact Certegy (Dollar General's check authorization provider) at 1-866-407-6946.
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Q. What is the mailing address for your Customer Service Department?

A. You may write to us at the following address:
Dollar General Corporation
Customer Service Department
100 Mission Ridge
Goodlettsville, TN 37072
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Q. Who should I contact for information about a contribution request?

A. For information about Dollar General's corporate giving programs, please visit the DG Literacy page.
You may also call our Contributions Hotline at (615) 855-5048.
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Q. What is Dollar General's coupon policy?

A. Dollar General is pleased to accept Manufacturer's Coupons and Dollar General Store Coupons at any of our more than 9,000 stores. These coupons come from a variety of sources, including, but not limited to, newspapers, magazines, print-at-home (internet), direct mail, product packaging, DG produced mobile, DG produced Text and in-store coupon boxes. Click here for more details.
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Employment Questions

Q. How can I learn about current job openings with Dollar General?

A. Please visit www.dollargeneral.com/DG-Careers to see a list of current job openings and information on how
to apply. If you have questions about the employment process, please click here to visit our Career Q&A section.
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Q. Who do I contact with questions about the Express Hiring process?

A. If you need assistance with the Express Hiring process, please click here to read the instructions.
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Q. Where can I find a Material Safety Data Sheet (MSDS) for a Dollar General product?

A. For MSDS information please contact our MSDS line by calling, toll-free, 1-877-855-8797. You may also find MSDS information online by clicking here.
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Q. Do you offer wholesale pricing or bulk orders?

A. Dollar General sells only through its retail stores and does not sell merchandise wholesale. If you are interested in purchasing our merchandise, please do so at your nearest Dollar General store.
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Real Estate Questions

Q. Are you expanding into my state?

A. We continue to grow and seek new communities to serve. We consider new states based on our business needs, distribution efficiencies and market conditions.
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Q. Does Dollar General franchise its stores?

A. No. Dollar General does not franchise its stores.
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Q. I have a building that would be great for a DG store—whom do I call?

A. We have field representatives throughout our operating area. Please refer to the Real Estate section for the appropriate field representative in your region.
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Q. I want to bid on your new building sites—who handles construction?

A. If you are interested in our build-to-suit or conventional program, please e-mail a request for information to constructionreps@dollargeneral.com.
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Q. What are the criteria for a new store?

A. Existing Center: Our preferred site is in a grocery or major retail anchored strip center. We require a minimum of 60' of width, and we need approximately 7,500 square feet of selling area, along with 1,000 to 1,500 square feet for a stockroom.

Built to Suit: We also have an aggressive free-standing build-to-suit program for those markets in which we have been unable to locate a suitable site in a strip center. Our free-standing buildings range between 9,000 and 9,500 square feet on approximately 1 to 1-1/4 acres of land.
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Q. Who handles store maintenance contracts?

A. Contact our Store Facility Maintenance Department at StoreFacilityMaintenance@dollargeneral.com for more information.
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