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Doing It Right: Employees Serving Others Every Day

Here are stories from employees across our vast family who understand the importance of Serving Others. Read more how our teams provide great customer service, employee engagement, overcome challenges and set high standards together.

Bridgett, store manager in Flat Lick, Ky., understands the importance of listening to customers needs and having the store in-stock. During a recent visit, customer Tish C. mentioned how she typically made bulk toy purchases to donate to local charities, children’s homes and homeless shelters. Bridgett shared the great value DG offered in the $5 toy range and the customer bought over 160 of the $5 toys. Recently, Bridgett accepted a temporary district manager placement and stated she is excited to step-up and continue her personal development at Dollar General.

Vanessa, store manager in Lima, Ohio, lives the Dollar General mission of Serving Others in her community and by serving our country. Vanessa has been employed with DG for five years and the National Guard for seven years as a specialist. District manager Vic and Region Director Rich attribute her success to great customer service, employee engagement, accepting challenges and setting high standards. Vanessa enjoys her role as a store manager and looks forward to continuing her career growth with Dollar General.

Energizer, Dollar General in Bessemer, Ala. and the Bessemer Fire Department celebrated Fire Prevention Month with a fire safety event where more than 50 shoppers and their children participated. Activities included meeting the local fire fighters, exploring the fire truck and learning important fire safety information. Energizer coupons were distributed and everyone received a reminder to change their fire detector batteries when setting their clocks to daylight savings time. Thank you to store manager Kathy for the community outreach and helping to share this important family safety message.

Human Resources coordinator Ryan was at a recent event where 80 pizzas were left over. Instead of throwing them away, Ryan decided to visit local Dollar General stores and the Nashville Rescue Mission to hand out pizzas. Judging from the smiles in the photos, this Serving Others act was a success!

Sales associate Hannah from a Dollar General Store in Rickman, Tenn. found a bank bag on the bag well and gave it to lead sales associate Donna. When opening the bag, Donna found a large amount of cash, but no contact name or information. Store manager Brandy instructed Donna to secure the cash in the safe and watch CCTV to determine if the customer could be identified. DG was able to contact the customer and the next day, she returned to the store to retrieve the bank bag. She was thrilled that DG reached out. This demonstrates honesty and made a lasting impact on the customer who was planning to use the money to make repairs on her home. Thank you Hannah, Donna and Brandy for setting a great example!

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